28/08/20 to 03/09/20

Bank Holiday on Monday 31st August.

Wage updates from HMRC this week  - one led to increased hb/ctr entitlement and the other two both led to o/p's ( one had returned to work after being furloughed but not informed us)..

Another claim dealt with was to amend the claim household and the LHA assessment as the claimants son had been sentenced to prison. I noticed that there was a childcare costs amount on the claim from 2018 so I wrote out to confirm the current amount of CCC. The claimant rang on my day off & left a message to say wished to complain about this matter as she thought everything had been resolved earlier this year. On checking notepad entries from early 2020 I could see that a £2k hb o/p was created as CCC had been left on for claimants twin children even though they had started school. The CCC I was querying were for the twin's older sibling & related to an Out of School Club she attended in the school holidays. I rang the clmnt and she confirmed that this child last attended this Out of School Club in Summer 2019. There was now a further o/p - I didn't tell her this. I discussed the case with our Appeals Officer & we decided to also write off this further o/p. Only £76 this time, not £2k.

I also had a claim where a Council Tenant has moved out due to harassment from his neighbours. He is in temporary homeless accommodation but his council tenancy is still open. Regulations permit the award of HB for both properties.

The major thing this week was utilising knowledge acquired from past experience regarding when I can pay HB on two homes & who to speak to to authorise making an o/p irrecoverable and how to go about coding this correctly.

Comments

  1. Sandeep6 September 2020 at 07:09

    Benefit on two homes is one of those areas that doesn't often come up (other than unavoidable liability) so it's important to read up when such cases arise. Well done

    ReplyDelete

Post a Comment

Popular posts from this blog

23/12/19 TO 29/12/19 No Level 4 Apprenticeship work done this week. Had an unusual scenario with a claim where I have revised a decision made in Aug/Sept 2019 that caused hb entitlement to cease. The decision was to impose a maximum non-dependant deduction and was absolutely correct at the time. Claimant has now been awarded PIP and this has been backdated to the start of the year. As PIP is a designated benefit I can add it as income from the start pf the award & this changes the decision made in Aug/Sept. To submit as evidence for S2.4 on Skilsure.
Read more
13/01/20 to 18/01/20 Awarded ctr for a customer's previous address that had somehow never been awarded. I had received details of her change of address but couldn't see why she had not had ctr credited to her ctax a/c for the old address. I was able to award the ctr right back to 26/02/18 as we had received an electronic claim document as a result of a UC claim back then but at that time but we didn't have our work processes sorted out and were inviting people to claim rather than treating those electronic documents as actual claims. Other processing was more straightforward this week. Lots of ATLAS also as usual.
Read more