13/01/20 to 18/01/20

Awarded ctr for a customer's previous address that had somehow never been awarded. I had received details of her change of address but couldn't see why she had not had ctr credited to her ctax a/c for the old address. I was able to award the ctr right back to 26/02/18 as we had received an electronic claim document as a result of a UC claim back then but at that time but we didn't have our work processes sorted out and were inviting people to claim rather than treating those electronic documents as actual claims.
Other processing was more straightforward this week. Lots of ATLAS also as usual.

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