17/07/20 to 23/07/20

We had a Team Meeting via MS Teams to discuss the issue of how to deal with our Covid-19 Self-employed review cases. We decided that each one was uniquely different but as a rule the SEISS payment did not have to lead to a reassessment and the 31/05/20 end date for SEISS income suggested by one colleague was not really appropriate. It was left to each individual processor to decide whether SEISS payments should be included at all as this income ought to appear in their 2020/21 self-employed accounts and we risked including it twice. Eventually we decided that as long as we were acting in the best interests of the customer we could justify the amendments made.
Also Online learning this week delivered by Emma Freestone from Escalla. We covered overpayments ; changes in circumstances; revisions, supersessions & reconsiderations ; Tribunals and Appeals ; Universal Credit; and Overpayments.

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