05/07/20 to 11/07/20

More replies to our Covid-19 self-employed review letters have come back but we are still awaiting further instruction on how to treat the information provided.

This weeks wage updates via VEP tasks from HMRC both involved increased wage amounts. One was from last week only so there was no overpayment. The second one had not had their wages reviewed by us since 2017. Their wages are now significantly more than in 2017 and so I updated our records.

Some new CTR claims received in May now cropped up again as they had been outstanding for over a month. I had written to these claimants at the time but had no response. One was not liable for the Council Tax; the next one had had his UC claim terminated so I'd asked if he still wished to apply for CTR; a third one was also not liable for Council Tax but the taxpayer had 25% single person discount. I informed our Council Tax department that there is another adult at the property.

The claimant being supported financially by a third party (who is also on benefit) cropped up again. This claim was in my Post on 28/05/2020. I have had no response to my letter so I suspended the HB payments & wrote out again.

Finally I closed the book  on another problem case which I have submitted as evidence for Problem Solving S6.1.

From this last case I have learned that it is best to be pragmatic sometimes.

Comments

  1. Sandeep12 July 2020 at 12:46

    Do you use 10 day reminder phone calls to prompt or gather info? It's a great way of avoiding suspending claims or at least, for a much shorter period so payments are not affected

    ReplyDelete
  2. Paul Burns Kirklees Council6 August 2020 at 07:14

    Not as a rule. If a customer hasn't responded after a month then I might ring them or just suspend their claim & write out again (if it wasn't already suspended) or use Adverse Inference (Reg 89) & write to them again.

    ReplyDelete

Post a Comment

Popular posts from this blog

23/12/19 TO 29/12/19 No Level 4 Apprenticeship work done this week. Had an unusual scenario with a claim where I have revised a decision made in Aug/Sept 2019 that caused hb entitlement to cease. The decision was to impose a maximum non-dependant deduction and was absolutely correct at the time. Claimant has now been awarded PIP and this has been backdated to the start of the year. As PIP is a designated benefit I can add it as income from the start pf the award & this changes the decision made in Aug/Sept. To submit as evidence for S2.4 on Skilsure.
Read more
13/01/20 to 18/01/20 Awarded ctr for a customer's previous address that had somehow never been awarded. I had received details of her change of address but couldn't see why she had not had ctr credited to her ctax a/c for the old address. I was able to award the ctr right back to 26/02/18 as we had received an electronic claim document as a result of a UC claim back then but at that time but we didn't have our work processes sorted out and were inviting people to claim rather than treating those electronic documents as actual claims. Other processing was more straightforward this week. Lots of ATLAS also as usual.
Read more