23/02/20 to 29/02/20

Registered several new claims for CTR received via UC claims or changes of circs info received from the DWP. We await confirmation of customer's UC award info.

Processing of ATLAS items and also electronic documents that have same date & info as the ATLAS item or sometime are received instead of the ATLAS item or vice-versa & sometimes the info is received via ATLAS one month & via electronic document the next. On one claim we had removed the partner from 15/12/2019. The UC award for 01/11/19 to 30/11/19 still included him as part of the UC claim. The award from 01/12/19 to 31/12/19 omitted him. The UC award from 01/01/20 to 31/01/20 included him again. I rang the claimant who advised that her partner had moved out but had then moved back in a couple of weeks later. I included him on the claim for the dates he is included in the UC award which do not correspond to the dates he was actually resident.

VEP checks this week, i.e wage info direct from HMRC, showed reduced average wages for claimants which I amended accordingly from the last pay date as this was within a month of receiving the info for both of them.

Had a UC update via ATLAS that showed a partner on the UC claim. The customer had been awarded 25% SPD however. I checked Council Tax records and the partner had passed away in July 2019. I checked CIS and the DWP are aware that this gentleman died. I emailed the UC dept in Stockport to point out the discrepancy.

Several of the UC updates resulted in nil entitlement to CTR. I sent our standard non-qualifier letter. Some had had no entitlement for several months & continued to be non-qualifiers. I issued our standard letter to several ones where no non-qualifier letter had been sent.

One of our (very) occasional Team meetings happened on Thursday 27/02/20. We had a lively discussion about some recent changes & occurrences.

Fell ill Thursday evening after our meeting (just a coincidence) and was off sick Friday 28/02/20.



Comments

  1. Sandeep1 March 2020 at 03:27

    This is a good example of being vigilant and proactive. Well done

    ReplyDelete

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