02/02/20 to 08/02/20

More ATLAS. Some UC notifications appear to be a mixture of 'new claim' and routine monthly award notification. They appear to be where an existing UC claimant becomes liable for council tax and/or rent in the Kirklees area.

On one claim the ATLAS items were for amendments to the claimants monthly award in March 2018 and also for November 2019 and December 2019. Unfortunately accepting the March 2018 amendment then erased all the UC information on the Northgate system for the following 19 months until November 2019. I had to input them all over again which took a considerable amount if time. Whilst cross-checking what I had input to the award info documents received at the time I noticed that the customer had excess capital and therefore was not entitled to Council Tax Reduction since the capital limit was reduced to £8000 on 1/4/18. I ended the claim from current date rather than 1/4/18 as we had overlooked this information regarding their capital.

Registered several new CTR claims from new UC claimants. Awaiting UC award info.

Also had a couple of VEP's from HMRC to amend customer's wages. Both resulted in lower average earnings and therefore increased benefit entitlement.

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