16/12/19 to 22/12/19

Processing of various new claims & changes in circs generated by customer's reporting changes online on the council website or via UC documents received electronically and uploaded onto our document imaging system.

Only unusual or out of the ordinary one was for a new claim for hb for a customer in temporary, homeless accommodation who had moved in in October 2019 and moved out in early December 2019. The claim form was submitted after he had vacated so the whole of the claim period was a backdate which we allowed.

Submitted further evidence on Skilsure. Continued with OU & BKSB online learning.

Comments

Post a Comment

Popular posts from this blog

23/12/19 TO 29/12/19 No Level 4 Apprenticeship work done this week. Had an unusual scenario with a claim where I have revised a decision made in Aug/Sept 2019 that caused hb entitlement to cease. The decision was to impose a maximum non-dependant deduction and was absolutely correct at the time. Claimant has now been awarded PIP and this has been backdated to the start of the year. As PIP is a designated benefit I can add it as income from the start pf the award & this changes the decision made in Aug/Sept. To submit as evidence for S2.4 on Skilsure.
Read more
13/01/20 to 18/01/20 Awarded ctr for a customer's previous address that had somehow never been awarded. I had received details of her change of address but couldn't see why she had not had ctr credited to her ctax a/c for the old address. I was able to award the ctr right back to 26/02/18 as we had received an electronic claim document as a result of a UC claim back then but at that time but we didn't have our work processes sorted out and were inviting people to claim rather than treating those electronic documents as actual claims. Other processing was more straightforward this week. Lots of ATLAS also as usual.
Read more