11/11/19 to 17/11/19

Further work arising from ATLAS updates. Also VEP tasks, i.e discrepancies between HMRC wage info for a customer in comparison to the wage info held by the LA. One of these identified a claimant who no longer qualified for hb/ctr.
Was able to put council tax reduction into payment for several new claims received via ATLAS last month where the details of the UC award were now available this month (via ATLAS).
Sorted out an hb claim for a council tenancy that had been ended as we had been told that the claimant had moved out. It turned out she had left fleeing violence. She had moved temporarily into homeless accommodation and then been rehoused by the council without ever returning to her original address. I was able to resume the hb for the original address and pay hb up to the day before her new tenancy started. We were also able to pay hb for the homeless accommodation.
Study day on 14/11/19. Uploaded more evidence. Continued with BKSB online English course and OU Cybersecurity course.

Comments

  1. Sandeep14 February 2020 at 07:48

    I read this case in your evidence, great example.

    ReplyDelete

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