04/11/19 to 10/11/19

More general benefit processing as well as the weekly ATLAS allocation.

Dealt with a case where the customer had reduced wages for a period of time. When I enquired whether had reduced his hours of work he advised that it was due to unpaid leave. He further advised the customer service officer that he had gone abroad. The CSO correctly asked him to provide his passport so we could see the visa stamps. These showed that his temporary absence abroad exceeded the permitted 4 weeks and I had to make him ineligible for that period. I have uploaded this as evidence for K1 Legislation.
Uploaded evidence regarding a Right to Reside decision for a PFA for S7.2.
Uploaded evidence for S1.1 following the successful home visit last week as the ctr had now been processed.Was now able to show the before and after screenshots of the council tax account. Also quoted this as evidence for K4 before I realised we had already completed this during the induction week.
Further realised we had already done K1 (see above) during the induction week also.
Completed week 2 of the OU Cyber Security course.
Completed further Maths & English tests on BKSB website.

Comments

  1. Sandeep14 February 2020 at 07:46

    Well done. Don't forget to upload the courses on skilsure.

    ReplyDelete

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