21/10/19 to 27/10/19.

More automatic atlas updates for ctr claimants in receipt of UC ; miscellaneous work as follows - to end hb claim for people leaving homeless accommodation, amending wages for claimant providing new payslip(s) after also checking wages via WURTI system, putting older ctr claims into payment following receipt of UC award info ((refusing a backdate request for one of them), processing changes of address including one who might now have an entitlement to hb when she didn't at the old address.
Home visits arranged for two customers of pension age who require assistance. Started to prepare evidence submission for K4 Customers (Understanding who our customers are) and possibly also for S1 Quality Service Delivery.
Also an error came to light which I have put right. More information required though so not ready to submit for B1 Accountability.

Comments

  1. Sandeep28 October 2019 at 08:08

    Great blog - you have identified 3 possible cases you can submit evidence for. Look forward to viewing them on skilsure! Well done

    ReplyDelete

Post a Comment

Popular posts from this blog

23/12/19 TO 29/12/19 No Level 4 Apprenticeship work done this week. Had an unusual scenario with a claim where I have revised a decision made in Aug/Sept 2019 that caused hb entitlement to cease. The decision was to impose a maximum non-dependant deduction and was absolutely correct at the time. Claimant has now been awarded PIP and this has been backdated to the start of the year. As PIP is a designated benefit I can add it as income from the start pf the award & this changes the decision made in Aug/Sept. To submit as evidence for S2.4 on Skilsure.
Read more
13/01/20 to 18/01/20 Awarded ctr for a customer's previous address that had somehow never been awarded. I had received details of her change of address but couldn't see why she had not had ctr credited to her ctax a/c for the old address. I was able to award the ctr right back to 26/02/18 as we had received an electronic claim document as a result of a UC claim back then but at that time but we didn't have our work processes sorted out and were inviting people to claim rather than treating those electronic documents as actual claims. Other processing was more straightforward this week. Lots of ATLAS also as usual.
Read more